Appointments can be made by calling HVIC on 02 6056 5285. When you call HVIC one of our reception volunteers will make an appointment with a Compensation, Appeals or Welfare Advocate.
In urgent situations where a Welfare Advocate is required after hours, the Welfare Advocate is available on 0419 632 662.
What is needed for an appointment?
In order to complete your claim for compensation you will need to bring along some important information to your interview. This will save time in processing and also give you the best possible chance of having your condition accepted through the Department of Veterans’ Affairs (DVA).
What you should bring to the interview
- Proof of identity (POI); this is required if you have not previously made a claim for compensation through DVA. POI is also required when making a claim for Service Pension. See POI requirements
- DVA number or treatment card if issued.
- Military medical documentation associated with your injury/condition.
- Medical documentation associated with your injury/condition since discharge, including any associated specialist report/s. (Specialist reports are very important to your case).
- Enlistment and discharge Medical Board health examination.
- Record of Service which should include; date of enlistment, date of discharge and any operational service including dates of operation/s.
- Accident incident report/s.
- Any previous correspondence or decisions you have had with the DVA.
- Your Bank details: Account Name; BSB Number and Account Number.
- Your Tax File Number
- You might also wish to bring your partner/spouse to the interview. In many cases your partner will be able to assist with describing how your disability affects you and your family.